Refund and Cancellation Policy

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At LT Goaltending, we strive to provide our clients with the highest quality training and a fair, transparent booking process. This policy outlines our terms for cancellations, rescheduling, and refunds.

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1. Cancellations by Clients

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• Private, Semi-Private, and Power Skating Lessons:

  • Cancellations made 72 hours or more before the scheduled session will receive a full refund or credit toward a future session.

  • Cancellations made 48-72 hours before the session will receive a 50% refund or credit.

  • Cancellations made less than 48 hours before the session are non-refundable.

• Team Training Packages:

  • Cancellations must be made 7 days or more before the session for a full refund.

  • Cancellations within 7 days of the start date are non-refundable.

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2. Rescheduling

We understand that schedules can change.

• Lessons may be rescheduled once without penalty if notice is given at least 72 hours in advance.

• Rescheduling within 48 hours of the session will be treated as a cancellation (see above).

 

3. Cancellations by LT Goaltending

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If we must cancel a session due to illness, emergencies, or facility issues, clients will receive:

• A full refund for the affected session, or

• A credit toward a future booking of equal value.

 

4. No-Shows

• Failure to attend a booked session without prior notice will result in the full session fee being charged, with no refund or credit.

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5. Special Circumstances

We may, at our discretion, offer exceptions for unavoidable emergencies. A doctor’s note or reasonable proof may be required.

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6. Refund Method

Refunds will be processed using the original payment method within 5–7 business days of approval.